Onboarding Specialist

📍 Location: Remote | Type: Full-Time

Job Overview:

The Onboarding Specialist is responsible for guiding new partners through the setup process, ensuring they have everything they need to start selling successfully. You will provide step-by-step onboarding assistance, answer questions, and ensure every new partner feels confident using the Launch Point platform.

Key Responsibilities:

• Conduct onboarding calls with new partners to walk them through setup.
• Provide step-by-step guidance on how to use the dashboard and sell services.
• Help partners understand pricing structures and profit potential.
• Create onboarding guides, video tutorials, and FAQ resources.
• Monitor early partner activity to ensure engagement and reduce churn.
• Work closely with the customer success team to ensure a seamless transition.

Requirements:

✔ Experience in onboarding, customer support, or training roles.
✔ Strong ability to explain technical concepts in an easy-to-understand way.
✔ Patient and customer-focused approach to guiding new partners.
✔ Excellent verbal and written communication skills.
✔ Ability to identify common roadblocks and improve the onboarding process.